Shipping

Most Ancra products ship FOB from Ancra warehouses located in Hebron, KY 41048, or Grand Saline, TX 75140.

To calculate your shipping cost, simply add the desired item(s) to your shopping cart and provide the shipping destination details. Shipping charges will be calculated and displayed based on your input.

For Large Items:

If your item is too large for standard parcel services like UPS, please contact us through the product page's contact form or the main contact page for a freight quote. We will provide shipping options from our LTL carriers and add the freight cost to your order. Items that exceed UPS size limits are sometimes marked on our website for your convenience. Sometimes, many smaller items still justify shipping via an LTL carrier to save costs.

You also have the option to ship on your UPS, FedEx, or other carrier account. During checkout, choose "collect shipping" and enter the carrier name along with your account number for that carrier.

Returns

Best Practices: Before Accepting Delivery

• Inspect each package upon arrival.
• Record any damage on the bill of lading.
• Verify the number of packages received matches the shipment details.
• Take pictures of any damaged items or packaging.

Important: Shipper is not responsible for damage or shortages unless documented on the bill of lading at the time of delivery.

Damaged Items: If an item arrives damaged, note it on the bill of lading or delivery receipt. This is essential for resolving shipping-related damage claims.

Return Policy:

• Items can only be returned if proven defective and are eligible for exchange with the same item.
• Opened or used items are not eligible for return or credit.
• Returns are subject to shipping and restocking fees. The customer is responsible for return shipping to the originating warehouse.
• Restocking fees vary based on the product type, manufacturer, and other factors. These fees cover processing, handling, and credit card fees.

We value our customers and we work with you if there are any problems.